Faye Royale-Larkins, RN., MPH
Chief Executive Officer
As CEO at Total Health Care, Inc., Faye Royale-Larkins leads the organization in the implementation of its strategic goals and manages its day-to-day operations as leader of the executive management team. She directs the development, communication, implementation, and evaluation of long and short-term plans and budgets. She reports to the Board of Directors and regulatory agencies having jurisdiction over the corporation. Mrs. Larkins also effectively oversees the provision of healthcare delivery to patients and the community in accordance with protocols, policies and procedures of the corporation.
Mrs. Larkins has more than 30 years of clinical and health executive management experience in community health care, physician group management and hospital operations having served as a senior executive in a variety of settings including community/public health, ambulatory care, and acute care hospitals. Her diverse experiences include working in a senior capacity with government and privately-funded programs, physician practice management, primary and specialty outpatient care in community health centers and hospitals, substance abuse, inpatient and outpatient behavioral health, HIV/AIDS, prevention and wellness, emergency services, community outreach, home health and hospice, community and home dialysis services, clinical research and hospital administration.
Mrs. Larkins grew up in West Baltimore and received her Bachelors of Arts degree in sociology in 1972 from Morgan State University. In 1977, she received her Bachelor of Science of Nursing from State University of New York after earning her Master of Public Health degree in 1974 from the University of Michigan, School of Public Health. She is currently pursuing her doctorate of Health Administration from the University of Michigan.
Her professional affiliations include serving as board secretary for The Sisters Academy School, which provides tuition-free education to girls living mainly in southwest Baltimore; board member and chair of the personnel committee of On Our Own of Howard County, a consumer-run wellness and recovery center, and chair of the Personnel Committee; and board member of Why Murder? , which supports underserved youth in Baltimore at risk of incarceration.
Mrs. Larkins is described by her peers as a no-nonsense leader when it comes to the business of healthcare and being there for the community. She is a consummate professional who is passionate about quality patient care and the professionals and staff who deliver it. Mrs. Larkins’ career reflects her unwavering commitment to improving access to care and reducing health disparities for at-risk populations and underserved communities.
Executive Vice President of Operations
As the Executive Vice President of Operations and reporting to the Chief Executive Officer, Tracy Douglas-Wheeler is accountable for strategically leading the operations to achieve a standard of excellence that supports Total Health Care’s (THC) strategy and brand, as well as, ensures the operational integrity and financial strength of its medical practices, programs and services. Ms. Douglas-Wheeler is responsible for driving, supporting and modeling a service-oriented culture focused on quality, service excellence, employee engagement, fiscal responsibility and the ideal patient experience.
Ms. Douglas-Wheeler has close to 18 years experience in healthcare administration and operations. She comes to THC from the Primary Care Association (PCA) that serves all of Maryland and Delaware’s Federally Qualified Health Centers. At the PCA, Tracy was the Chief Operating Officer and was responsible for the oversight of the day-to-day operations and provided technical assistance and training to the PCA’s membership. Her training area of expertise included clinical operations, organization transformation, HRSA 19 Program Requirements, FTCA compliance, quality/performance improvement, board governance and leadership/staff development. Ms. Douglas-Wheeler has also worked in various capacities within the healthcare setting that have included overseeing the operations of a large hospital-based pediatric centers of excellence that provided cardiac, kidney, pulmonary medical (clinic-based) and surgical services; overseeing the operations of an outpatient and inpatient acute care services division; managed a large health system’s managed care division and served as the Executive Director of a for-profit physician-hospital organization.
Ms. Douglas-Wheeler was born in Washington, D.C. where she lived until her family moved to Wheaton, MD. She was educated in the Montgomery County Public School System, received her Bachelor of Science in Consumer Economics from the University of Maryland College Park, and her Master of Science in General Administration with a healthcare focus from the University of Maryland University College.
Marcia A. Cort, MD, MBA, FACEP, FAAEM
Chief Medical Officer
As the Chief Medical Officer, Dr. Marcia A. Cort has been charged with the task of advising and leading the team of medical experts at Total Health Care (THC). Dr. Cort’s position is an essential leadership role, responsible for guiding the development and implementation of medical policies, practices, and clinical programs to ensure the attainment of quality, service and cost targets.
Dr. Cort has over 15 years of combined leadership and clinical experience with a focus in emergency medicine. She comes to THC from Bon Secours Baltimore Health Systems Department of Emergency Medicine where she most recently served as the Clinical Director responsible for oversight, implementation and management of all quality improvement programs. Prior to her work at Bon Secours, she served as an Attending Physician/Quality Director in the Department of Emergency Medicine at the University of Maryland Medical Systems.
Upon graduating from the University of Maryland School of Medicine in 1996, Dr. Cort completed an internship in Internal Medicine at the University of Maryland Medical Systems and a residency in Emergency Medicine at Howard University Hospital. After her time at Howard she graduated in 2010 with her MBA from the University of Maryland University College. Dr. Cort holds membership in the American College of Physician Executives and the American College of Emergency Physicians. In addition to her medical practice, she is presently serving as a fellow for the American Academy of Emergency Physicians and the American College of Emergency Physicians.
She is an active urgent care provider who sees patients in the Immediate Care Center at Total Health Care.
Chief Financial Officer
J. Wyndy Webb, PharmD., M.B.A.
Vice President of Operations
J. Wyndy Webb is Vice President of Operations for Total Health Care, Inc. As a member of Total Health Care’s executive team, she is responsible for project management oversight of strategic operational initiative including Pharmacy, Dental, Laboratory, Optometry, Health Information Management, Call Center, Population Health, IT, Mail room and sub specialty services.
In her role as a Senior Healthcare Executive for Total Health Care, Inc., she creates and implements breakthrough strategies that achieve enhanced efficiencies, productivity and profitability, while meeting aggressive deadlines and positioning organizations for sustainable change. Blends analytical skills with open-minded approach to seek best solutions and deliver exceptional results on time and within budget. She works diligently to solve organizations’ most complex challenges. Develops collaborative relationships with key stakeholders at all levels and secures buy-in for mission-critical business initiatives.
She partners with physicians, clinicians, nurses, technology transfer experts, support staff and organizational leaders to identify, prioritize and resource clinical innovations at THC. In the role of VP of Operation on the Executive Team, she partners with clinical leadership to identify the unmet needs of the patients that Total Health Care is uniquely positioned to serve. Dr Webb assist in identifying organizational needs playing a pivotal role in facilitating the alignment of organizational talent and resources to develop solutions to those needs, ensuring alignment between the organization's strategic objectives and innovation strategy. Additionally, she is responsible for managing organizational-wide projects which advance innovation and/or create value.
J. Wyndy Webb has earned her Bachelor of Science in Chemistry, M.B.A., and Doctor of Pharmacy degrees. She has extensive experience and expertise in operations, project management, internal controls, policy and procedure development, business process improvement, regulatory compliance, financial analysis and IT System Lifecycle Development (SDLC). Dr. Webb has worked in Healthcare management for greater than 15 years. She has provided oversight for transition of organization’s revenue cycle portion of the practice management platform (Athena to MedHelp), enhancing claims processing accuracy. She led the implementation of proprietary vendor solutions for new fiber-based ISP and MPLS (Multi-Protocol Label Switching) Network, improving end-user experience and enhancing security. Dr Webb directed conversion of legacy phone system, consisting of analog and digital end-points, to more reliable VOIP solution, resulting in a safer, less expensive solution with expanded capacity. She oversaw IT remediation to improve end-user experience, reduce system downtime and enhance operational efficiency. She also managed data center and IT infrastructure deployment, including testing of mission-critical applications and migration process.
Dr. Webb was hired to utilize her exceptional clinical skills and expertise in ambulatory care and healthcare management to support Total Health Care in attaining our goal of improving the health and quality of life for the patients we serve. She has excellent communication and customer service skills. Additionally, she is committed to quality and is an innovative problem solver. She is an integral member of Total Health Care’s professional team of experts dedicated to providing exceptional care to our patients and the communities that we serve which assist in attaining our common goal of optimal outcomes for the residents of Maryland.
Dr. Webb accelerates financial and operational performance through visionary and disciplined leadership and is dedicated to providing excellent care to her community, customers and patients which assist in attaining the common goal of improved population health.
Rock Schuler, CFRE, MDiv, DMin
Vice President of Development, Marketing and Community Programs
Rock Schuler joined Total Health Care (THC) on January 1, 2015 as its first Vice President of Development, Marketing and Community Programs. “Total Health Care and its staff have certainly fulfilled my expectations,” Rock maintains. “It is a high honor indeed to be associated with and support the wonderful people of THC who give so much of themselves so that others have the chance to live healthier, more abundant and happier lives. I am constantly standing in awe of the incredible work done by our direct care professionals, and of the commitment shown by my colleagues.”
Rock’s objective is to maximize donations to THC so that sliding-fees and no-fees can continue to be offered to eligible clients, and so that services will be expanded into new areas of need and among populations not previously reached, and finally so that the care offered by THC is indeed total because it addresses social barriers to healthcare access and follow-through – barriers such as inadequate food options, violence, unmet substance abuse and mental health needs, and health education. Developing relationships with donors is a growing part of this effort – relationships that allow donors opportunities to become investors, stakeholders who help shape THC’s vision and programs.
Rock lives with his wife Jennifer and their son Andrew. He holds a B.S. in Political Economics from the University of Wyoming, a Master of Divinity from Seabury-Western Theological Seminary, and a Doctor of Ministry with an emphasis in Organizational Development from Seabury-Western. Of course, any introduction to a VP of Development would be incomplete without a “pitch”! If you are interested in the work Rock is supporting, and would like to contribute your ideas, time, and/or financial resources, please contact Rock by calling or emailing: 410-383-8300 x20153 or RSchuler@totalhealthcare.org.
Dr. Janice Stevenson
Vice President of Integrated Behavioral Services
Janice E. Stevenson Ph.D. has been a licensed psychologist in Maryland since 1984. She received her Bachelor’s, Master’s and Doctorate in Psychology from the University of Maryland at College Park. She has been in private practice since 1984, first in Baltimore city with Dr. Beatrice Denefield and Dr. Maxie Collier (1984-1993), from 1993 to 2011 in Columbia Maryland, and currently in Elkridge, Maryland since 2011 (Stevenson Psychological Associates LLC) .
She has worked at the Walter P. Carter MH- MR Center, Pressley Ridge Schools Treatment Foster Care Program, and Kennedy Krieger Family Center. She worked for the Department of Health and Mental Hygiene as a Regional Coordinator for Baltimore City, Baltimore County, Howard, Harford, Anne Arundel, and Carroll Counties. She was Director for Child and Adolescent Services for the State of Maryland Mental Hygiene Administration from 1987 – 1992). As the representative from the Mental Hygiene Administration, she was part of a multi-agency consortium that oversaw the revamp and creation of a multi-agency, multi-level child service system of care. The services included the creation of 24 Local and 1 State Coordinating Councils, the State Office of Children, Youth, and Families, therapeutic nurseries, treatment foster care programs, therapeutic group homes, child inpatient units, and secure adolescent residential treatment centers across the state of Maryland.
She is an adjunct professor at Goucher College Master’s Education Program. She has been and is a consultant to national and local talk and news shows, having had her own radio talk show at Morgan University. She has had numerous appearances on 48 Hours, the Oprah Winfrey Show, the Montell Williams Show, the Maury Povich Show, and the Sally Jesse Raphael Show. She is and has been a psychological consultant and trainer for numerous treatment foster care programs across the country.
She is a consultant to Public Defender offices across the country, participating in mitigation evaluations for adolescents and young adults facing capital charges. She has been a consultant at Kennedy Krieger Treatment Foster Care Program and Annie B. Casey Maryland Family Services. She is a consultant at Pressley Ridge Mother Baby Treatment Foster Care Program. She was Clinical Director for the Center for Emotional and Social Health (an OMHC) at Total Health Care, Inc. (an FQHC) in Baltimore, Maryland where she oversaw the clinical work of 26 licensed therapists and 5 psychiatrists. Currently, Dr. Stevenson is Vice President of Integrated Behavioral Health Services where she oversees the mental health, substance abuse, and infectious disease programs.
Dr. Stevenson attends Hope Bible Church in Columbia, Maryland where Pastor Thomas Leake is founder and current shepherd.